Refund, Return and Repair Policy
This Refund, Return and Repair Policy is applicable to purchases made Online and In-store only.
At SKM Furniture Online we want our customers to be completely satisfied with their purchases.
We, therefore, recommend you read our Refund, Return and Repairs Policy prior to you making a purchase from SKM Furniture Online, so you are familiar with our policy on refunds, returns and repairs and your rights under the Australian Consumer Law.
We also recommend you immediately inspect any goods that we deliver to you or that you collect from an SKM Furniture store, to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you.
If you have any questions about this policy, please contact us on 1300 756 466
Returns & Replacements, and change of mind
A customer may cancel the order made within 48 hours of placing an order, except for SALE items.
Please choose carefully as refunds are not normally provided where you have simply changed your mind, made a wrong selection or simply found the goods cheaper elsewhere. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order.
No change-of-mind refunds on items after 48 hours of placing an order. Change of mind refunds/returns on items after 48 hours of placing an order, will attract a 50% restocking fee on the total purchase price of the product and also the customer is responsible for the return Freight cost and to arrange for the return of the goods.
We do not return, refund or exchange if you change your mind for Customized(leather type, size, colour) orders, SALE (including As-Is Condition, damaged or defective, faulty, ex-display and second-hand) items; immediately after placing an order. also, no return, refund or exchange is allowed if the products purchased simply cannot go through your doors.
Items sold “as is” and off the RRP price, will have a limited warranty with no refund and no exchange allowed. no further repair/warranty claims can be made with the items sold with “As is condition”, “Damage”, “Faults” & “defects”, which has been agreed for by the customer.
Please choose carefully as we don’t give refunds if you make a wrong decision or the purchase cannot go through the doors.
Goods Damaged in Transit
If any goods arrive damaged, please contact our Sales Team / 1300756466 as soon as possible. After reviewing the claim, SKM Furniture Online will contact you to discuss the options available to resolve the issue. In most cases, SKM Furniture Online will either arrange for the return of the damaged product for replacement or refund — or a replacement part may be provided where the damage is minor.
In the event that an item is flawed or damaged upon delivery please contact us as soon as you receive it to discuss a return and replacement. Some leather furniture may have some dent marks caused by the packaging which will settle in a few weeks. As most of our furniture are hand made, the leather may have minor overdone stitches, wood may have subtle fissures and dents, the glass may have unnoticeable scratches; these are not defects and damage claim will not be honoured for such minor blemishes.
IF THERE IS DAMAGE OF ANY KIND, YOU MUST MAKE SURE THE DRIVER MUST BE NOTIFIED OF THE DAMAGE
The Client shall inspect the Goods on delivery and shall immediately notify SKM Furniture through in the delivery docket and online claim form, of any alleged defect, shortage in quantity, damage or failure to comply with the description or quote. SKM furniture will file all claims for replacement of damaged or defective furniture should the product arrive with a problem. We only require you to follow a few procedures that are required in the claims process.
Refunds, if approved, will be processed by the relevant SKM Furniture and will normally be processed within 3 days.
If replacement and returns are approved by SKM Furniture, it must be in writing and To and From freight costs, must be borne by the customer. Also, All returned items must be unused and should be sent in their original condition. If replacement and returns are approved by SKM Furniture, it must be in writing and To and From freight costs, must be borne by the customer. Also, All returned items must be unused and should be sent in their original condition.
Returns and Repairs
You may contact or attend the SKM Furniture Store where you collected your goods, or where your goods were despatched from, and an SKM Furniture staff member will assist you with any return or repair. This may include inspecting the goods, arranging for the goods to be sent for repair, or providing you with a replacement.
Goods must be returned within a reasonable time. This timeframe may vary from product to product and may depend on the type of product you purchased and the price you paid.
If any goods cannot be easily returned to us or an SKM Furniture Store, due to their size, the fault or because they have been affixed or installed in your premises, please contact our Sales Team and we will arrange an inspection to assess the goods.
Goods returned for repair will be assessed and/or repaired within a reasonable time. You may be provided with an indicative repair time, which time may vary due to reasons beyond ours or the repairer’s reasonable control, such as part availability and incorrect fault description.
You may be required to pay labour, assessment and/or freight fees, such as where goods are assessed to have been damaged by misuse or accident, or where your rights under the Australian Consumer Law or any manufacturer’s warranty do not apply. We may provide you with an indicative fee, which fee may vary due to reasons beyond our control.
Where you have any questions or concerns relating to your Order, please immediately contact our Sales Team